ORIENTARE SPRE CULTURA SERVICIILOR

  • Lidia KULIKOVSKI
Keywords: changes, new services, resistance, resilience, service culture, added value, audit of services.

Abstract

    The „B.P. Hasdeu” Municipal Library’s librarians are finding the way to excellent services, focusing on the service culture education. At the public cafe based on the topic „Orientation to service culture” the librarians discussed many topics approaches, typology, problems and implementation of services. In order to fortify the results of discussions the participants have completed a „Services tree” and a survey „Do you provide a good services to your users?”. The survey has 10 questions (Anexe 1. Survey. Questions), taken from CILIP guidelines. The results express the status quo in the approach of services at the branches and at the network level, identify the difficulties and accepted practices, provide ideas that can serve as a basis for improving the status quo and make changes.

Downloads

Download data is not yet available.
Published
2020-06-18
How to Cite
KULIKOVSKI, L. (2020) “ORIENTARE SPRE CULTURA SERVICIILOR ”, BIBLIOPOLIS, 60(1), pp. 15-30. Available at: http://ojs.hasdeu.md/index.php/bibliopolis/article/view/230 (Accessed: 7March2021).
Section
Studii și Cercetări

Similar Articles

1 2 3 4 > >> 

You may also start an advanced similarity search for this article.