VIRTUAL REFERENCE SERVICES: TOOLS AND TECHNIQUES

  • Harsh BARDHANARYA, Research Scholar;
  • Dr. J.K. MISHRA, Reader;
  • Hari SINGH, Dr. Dept. of Library and Information Science, Gour University, Sagar (M.P.), India
Keywords: Virtual Reference Service (VRS), Digital Reference Service (DRS), Live reference, Real Reference service, Chat Reference, E-mail Reference, Collaborative Service, Ask-a-librarian, Digital robots, Quality of VRS, Providing modes.

Abstract

         Virtual reference service is an emerging trend of traditional reference service. This pa-per describes some of the rising trend in digital reference services, including e-mail and web forms, text-based chat services; web-camera based services, ask-a-librarian services, digital robots, and collaborative services. It's also discusses about basic concept, elements of Virtual reference service and give in detail modes, the advantages, disadvantages and limita-tions.

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Published
2020-07-20
How to Cite
BARDHANARYA, Research Scholar;, H., MISHRA, Reader;, D. J. and SINGH, Dr. Dept. of Library and Information Science, Gour University, Sagar (M.P.), India, H. (2020) “VIRTUAL REFERENCE SERVICES: TOOLS AND TECHNIQUES”, BIBLIOPOLIS, 47(1), pp. 21-33. Available at: http://ojs.hasdeu.md/index.php/bibliopolis/article/view/435 (Accessed: 4March2021).
Section
Studii și Cercetări